TERMS AND CONDITIONS OF SERVICES

TERMS AND CONDITIONS OF SERVICES

 

AND DEFINITIONS

  1. SERVICE - diagnostics, paid repair, guarantee repair or any other type of service, provided as part of the SERVICE business.
  2. SERVICE POINT - service point located at the address of EVEO Sp. z o.o. branch Rzeszów, ul. Strażacka 24E, 35-312 Rzeszów, which is part of Eveo sp. z o.o., based in at ul. Walerego Sławka 3A, 30-633 Kraków, KRS 0000297280, NIP: 6762363773, REGON: 120580987
  3. CUSTOMER - an individual, legal entity or organisational unit without legal personality legal capacity, reporting equipment for SERVICE (or in writing by authorised third party, acting on their behalf). A CUSTOMER can only be a person who is at least 18 years old.
  4. COURIER - any shipping company (unless otherwise specified) providing shipping services, an employee of such company or a person acting on their behalf.
  5. FORM - a repair request form, available for online completion by the CUSTOMER at https://support.app.eveo.pl/.
  6. TICKET SYSTEM - an electronic system for handling requests from CUSTOMERS, facilitating communication regarding the request.
  7. TERMS AND CONDITIONS - these Terms and Conditions defining the rules for performing the SERVICE. The TERMS AND CONDITIONS are an integral part of the SERVICE contract.

 

II GENERAL PROVISIONS

  1. Each CUSTOMER returning equipment to the SERVICE POINT is requested to review these TERMS AND CONDITIONS. The CUSTOMER voluntarily accepts these TERMS AND CONDITIONS by submitting a service request.
  2. The SERVICE POINT communicates with the CUSTOMER by e-mail or telephone, using the details provided in the FORM (i.e. telephone number, e-mail address). Messages sent to the email provided by the CUSTOMER are considered delivered.
  3. The CUSTOMER undertakes to notify the SERVICE POINT from time to time when the contact details are changed, in particular the telephone number, e-mail address, provided in the FORM.
  4. If the SERVICE POINT is unable to contact the CUSTOMER using the details provided in the FORM, the SERVICE POINT will perform the SERVICE in accordance with the TERMS AND CONDITIONS, in particular, taking into consideration clause 14 and 15, Section III of the TERMS AND CONDITIONS.
  5. In order to commence the SERVICE the CUSTOMER must submit a service request by forwarding a completed form available at: https://support.app.eveo.pl/ and delivering the equipment to the SERVICE POINT.
  6. Upon completion of technical expertise of the device delivered by CUSTOMER and identifying the type of defect, the SERVICE POINT will notify the CUSTOMER of the service cost as well as the expected service completion time. Information is provided to the CUSTOMER via the TICKET SYSTEM or by telephone.
  7. The CUSTOMER is required to accept the price of the SERVICE or reject it within 3 business days as of the day of becoming notified of it. If the price is not accepted, the CUSTOMER is required to immediately collect the equipment from the SERVICE POINT. If the CUSTOMER fails to collect the equipment from the SERVICE POINT within 14 calendar days of rejecting the SERVICE price, the SERVICE POINT may charge for non-contractual storage of equipment, (which includes ensuring proper conditions for storage of the equipment) in the amount of PLN 10 net for each consecutive commenced day of storage. This fee will be charged until the equipment is collected by The customer,
  8. The SERVICE completion time (excluding guarantee repairs) is from time to time consulted with the CUSTOMER. In justified cases (lack of spare parts or difficulties in importing them, defects for which special diagnostic procedures are necessary, etc.) this time may be extended.
  9. The SERVICE POINT performs equipment diagnostics only for defects reported by the CUSTOMER. If other defects are detected in the course of diagnostics, which were not reported by the CUSTOMER, no further diagnostics will be performed by the SERVICE POINT without prior consultation with the CUSTOMER. The SERVICE POINT is not liable for defects, detected during the SERVICE or after its completion, which were not reported by the CUSTOMER.
  10. Upon completion of the SERVICE, the SERVICE POINT notifies the CUSTOMER via TICKET SYSTEM that the repair is completed and the equipment is shipped.
  11. The SERVICE POINT is not liable for data left on the media of equipment delivered for SERVICE (disks, flash drives, etc.).
  12. The SERVICE POINT is not liable for defects and damages discovered when performing the SERVICE.
  13. The SERVICE POINT is not liable for lost benefits if the damage is not the fault of the SERVICE POINT or the time of performing the SERVICE is prolonged for reasons beyond the control of the SERVICE POINT.
  14. Guarantee repairs are performed under the terms of the warranty.

 

III DELIVERY AND ACCEPTANCE OF EQUIPMENT

 

  1. The equipment must be delivered to the address of the SERVICE POINT described by the request number generated when completing the FORM. Delivery of equipment to the address of the company's main offices in Krakow or other address is not tantamount with acceptance by the SERVICE POINT. Delivery of equipment to the SERVICE POINT is done by sending the equipment via the COURIER. The CUSTOMER bears the cost of shipping the equipment to the SERVICE POINT. The SERVICE POINT bears the cost of returning the equipment when repaired, unless the equipment is returned unrepaired, in which case the cost of returning the equipment is borne by the CUSTOMER.
  2. The SERVICE POINT reserves the right to refuse to accept the equipment and perform the SERVICE should they find that the equipment lacks identification numbers (including serial numbers) or should they be illegible. This provision applies to all SERVICES provided by the SERVICE POINT.
  3. If the equipment is shipped via COURIER, the equipment must be properly secured for transport by the customer on their own (in particular, the equipment must not move inside the package). The risk of damage to the equipment during transport to the SERVICE POINT is borne by the CUSTOMER.
  4. The SERVICE POINT reserves the right to refuse to accept the equipment and perform the SERVICE  should they find that the equipment has not been properly secured by the CUSTOMER for transportation.
  5. The risk of damage to the equipment during transportation to the SERVICE POINT, if transportation is arranged by the CUSTOMER on their own, is borne by the CUSTOMER.
  6. Equipment sent to the SERVICE POINT via COURIER is returned to the sender's address.
  7. In case of suspected damage to the packaging during transportation, the CUSTOMER is required to check the condition of the packaging in the presence of the COURIER. Should any damage to the packaging be found, the parcel must be unpacked in the presence of the COURIER and, if the contents of the parcel are damaged, a damage report must be drafted with the COURIER.
  8. If the equipment is not collected by the CUSTOMER within 14 calendar days of notification by the SERVICE POINT that the equipment can be collected, the SERVICE POINT may charge fees for non-contractual storage of the equipment referred to in clause 8 of the General Provisions. In case of an earlier, consensual agreement with the CUSTOMER on the date of collection of the equipment, the SERVICE POINT may waive the aforementioned fee.
  9. If the equipment is not collected within 3 months of the date of acceptance, in accordance with Art. 180 of the Civil Code in conj. with Art. 60 of the Civil Code, the SERVICE POINT will consider this as a willingness to dispose of the property, resulting in the equipment being considered abandoned. The Service Point acquires it by taking sole possession of it under Art. 181 of the Civil Code.
  10. In the case of guarantee repairs, the terms of delivery and collection of equipment are defined in the terms of the warranty.

 

 

IV GUARANTEE AND COMPLAINTS

 

  1. The SERVICE POINT is responsible for the quality of their services in accordance with relevant applicable regulations, in particular the Civil Code, specifically Art. 556 and Art. 556(1-3) of the Civil Code. (Journal of Laws 141.2002.1176.)
  2. Each SERVICE (excluding guarantee repairs) is warranted for a period of 3 months starting from the date of completion of the SERVICE. Confirmation of the guarantee is repair specification.
  3. The guarantee does not cover damage to the equipment caused by: improper operation of the equipment (contrary to the instruction manual), random events (fire, flood, surge in the electrical system, etc.), unauthorised interference by persons who are not employees of the SERVICE POINT, as well as mechanical, thermal and chemical damage (equipment fall, action of liquids, obstruction of ventilation openings, etc.).
  4. The SERVICE POINT reserves the right to cancel the guarantee granted if the equipment was not properly protected during transport.
  5. In case of guarantee repair, the guarantee period is extended only by the time the equipment remains at the SERVICE POINT, unless otherwise provided in the GUARANTEE CARD.
  6. Guarantee may only be provided to the extent of the repair completed/for components replaced. Guarantee does not cover equipment maintenance or defects that are not directly related to the SERVICE performed. Guarantee for service activities does not cover cases in which the action of the SERVICE POINT ceased to be effective due to damage to elements and parts not covered by the guarantee of the SERVICE POINT or if the action ceased to be correct due to occurence of a defect in other elements affecting the correctness of the SERVICE performed.
  7. The SERVICE POINT is not responsible for loss, destruction or misplacement of repair specifications.
  8. The complainant is required to deliver the equipment, device or goods to the SERVICE POINT on their own effort or via a shipping company.

 

 

V PROTECTION OF PERSONAL DATA

 

  1. By using the SERVICE, the CUSTOMER consents to the storage and processing by the SERVICE POINT of personal data provided by the CUSTOMER in the FORM. By entering or providing data, the CUSTOMER represents that the personal data provided by the CUSTOMER are the own CUSTOMER's data.
  2. Provision of personal data by the CUSTOMER is voluntary; however, lack of consent for the SERVICE POINT to store and process CUSTOMER's personal data may prevent the SERVICE POINT from providing services.
  3. The controller of the personal data is EVEO Sp. z o.o. branch Rzeszów, ul. Strażacka 24E, 35-312 Rzeszów with company’s main offices at  ul. Walerego Sławka 3A, 30-633 Kraków, KRS 0000297280, NIP: 6762363773, REGON: 120580987.
  4. The SERVICE POINT stores and processes CUSTOMER's personal data in order to perform the repair and to return the equipment after the repair.
  5. The CUSTOMER has the right to access their personal data and to correct and delete them.

 

 

VI FINAL PROVISIONS

 

  1. Matters not regulated b these Terms and Conditions are subject to the provisions of generally applicable law, especially the Civil Code (Journal of Laws of 2014 item  121 with subsequent amendments) and the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014 item  827).
  2. The SERVICE POINT reserves the right to make changes to the Terms and Conditions, which will become effective on the date indicated by the SERVICE POINT, but only on or after the date of posting the changes on support.app.eveo.pl Agreements concluded before the change of the Terms and Conditions are subject to the Terms and Conditions in the version in force on the date when the agreement was concluded.
  3. The Terms and Conditions are effective as of 25.10.2022 and are available at: support.app.eveo.pl

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